Store policies
Returns & damaged orders
Effective date: October 9, 2026
Owner review: the 30-day request window, condition requirements, and final-sale exception for personalized boxes are proposed defaults. Confirm these terms and decide return-postage and refund procedures before accepting orders.
Return requests
The proposed return window is 30 days from delivery. Within that window, you may submit a request for a box that is unused, unopened, and in its original packaging. This is a proposed policy for owner approval, not a previously confirmed return commitment. Contact us before sending an item back so the request can be reviewed and instructions confirmed.
Personalized or incorrect orders
Personalized or customized boxes are proposed to be final sale, except when an order is incorrect or arrives damaged. If an item is incorrect or damaged, email team@vibeparcel-bhs.madethis.app promptly and include your order reference and a description of the issue. We will review the report and follow up; this policy does not promise a specific remedy or response time.
Return shipping and refunds
Return postage, refund timing, and the process for an approved return have not yet been confirmed. Contact us for instructions before returning anything. We will not ask you to rely on a return label, refund deadline, or other procedure that is not stated here.